How to request a refund
For eligible engagements within fourteen days of your first paid invoice.
- 01
Email the team
Send a note to hello@becide.com from an authorised contact at your organisation.
- 02
Provide invoice reference
Include the organisation name and the invoice reference the refund relates to.
- 03
We confirm eligibility
We check the eligibility window, whether the Service was materially used, and any conditions in your agreement.
- 04
Refund processed
Approved refunds are issued to the original payment method or credited against the next invoice.
Cancellation and billing
How do I cancel?
Either party may terminate in accordance with the written agreement. Where no minimum term applies, either party may cancel on 30 days' written notice. Cancellation takes effect at the end of the current billing period unless otherwise agreed.
Do I get a pro-rata refund for partial periods?
No — we do not provide pro-rata refunds for partial billing periods unless required by your agreement or the Australian Consumer Law. Access continues until the effective cancellation date for prepaid periods.
What if the Service is unavailable?
If the Service is unavailable for a material period due to our fault, we may provide a service credit or extension at our discretion, calculated fairly based on the impact and your agreement.
What happens to my data on cancellation?
You may request export of your data within the period stated in your agreement. After export or expiry of the restoration window, we delete data and schedule destruction of your encryption key per our exit process — ciphertext becomes unreadable, including in backups.
Does this override the Australian Consumer Law?
No. Nothing in this policy excludes, restricts, or modifies guarantees under the Australian Consumer Law that cannot be excluded. If the Service fails to meet a consumer guarantee, you may be entitled to a remedy.
For refund requests, invoice questions, or cancellation notice, email the team directly.